Waiting

I post more when I am dealing with DHL because there isn't much else I can do. I have a quilt on the frame I want to be working on but I know I can't hear the phone if the longarm is going, even when the phone is on the quilt too. I called the TURN team this morning and have been told there is no way I am getting a TURN number. In fact having talked to them I think it is pretty much impossible for a sole trader to need one. This is good, very good in fact. The government is really trying to make it easy on small businesses, which is great news for me. However we now have to convince DHL, which I suspect will be somewhat more tricky. On the bright side I do have a contact on the TURN team who is quite happy to talk to DHL for me.

The problem is getting hold of DHL. I have gone through the computer system (national rate line) several times, apparently this is the only way to reach the tracing unit. It is a clever system. You can't email anyone on the tracing team directly, they don't seem to have email, you can't phone them directly either. SO you have to pay the national rate every time you want to talk to anyone. Also by forcing you to go through the computer system and enter your AWB number then listen to the status of your package they get to add call time every call as well. Ho hum, at least they have now taken a message and I should get a call back soon. Until then I need to find something quiet to do.