Round we go again

I am back phoning DHL. The account manager who was helping on Friday does seem quite upset at having been mislead about my package. He said "I wasn't just told it had left I was told it had arrived in America and made it's internal flight". So I am going to assume he thought he had the right information. He now has to try and find out what has been going on. I also mentioned the problems with the tracking system, that things appear, disappear, and change their time. He doesn't know anything about it but will try to find out and call me back. So now I just have to wait.