Thursday, October 08, 2009


I thought today was going to be a fairly restful day. I had a few things I needed to do, but not too much. One job, that doesn't sound bad on paper is post a book. Just within the UK nothing complex. However the post office has had massive queues that last few times I have been there and I didn't have a spare hour to queue. I thought I would take another look at online services. Oh dear. That was my first mistake, calling Royal Mail to try and fix it was my second. Their phone line is an adventure game, but lacking any plot, none the options seem to fit what I needed at all, but it kept suggesting the online help. OK while I try and struggle through to a human I will ask the online person. Sarah, isn't actually a person, it's a pretty poor piece of software that tries to guess the question you were asking. Sarah felt that what I wanted was to get a job with them. Nope, not even close and no there isn't even any way to tell the software it missed.

I did eventually get a very nice lady in customer services, who absolutely understood my problems, and did try to help. She assured me that Royal Mail does want to help small businesses and that I can't be too small to be worth their help. She gave me a phone number she thought was a direct line to business accounts. It wasn't it was online postage sales, who couldn't help but could pass me on. To online business accounts, who can only talk to you if you have an account but can pass you on to sales. After all this run around, I'm too small. I need to go to the post office. So including time, parking, postage and petrol I can spend about 35 pounds to post this book. Or I can call a courier and spend about 10 pounds, or I could just hand deliver it as I happen to be doing a talk in the area and it looks like it will only be a few miles out of my way. Isn't it great to know you can get a package anywhere in the country, just by taking it there yourself. We are heading backwards at truly amazing speed. I think the next time I queue at the post office I need to buy a heck of a lot of stamps then I can just stick the postage on and put it in a post box. They do still sell stamps don't they?

1 comment:

Lady Hopwood said...

I think there would be something rather special about buying your book and then having it hand delivered.... although I do have every sympathy about your struggles with the Post Office!